Refund & Returns Policy

Refunds & Returns – Stoned Mushroom

At Stoned Mushroom, customer satisfaction is important to us. Please review our refund and return policy carefully before placing an order.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been shipped.

This policy is in place to ensure:

• Product integrity

• Customer safety

• Compliance with industry standards

Damaged or Incorrect Orders

If you receive an order that is:

• Damaged during shipping

• Incorrect or missing items

Please contact us within 48 hours of delivery.

To request assistance:

• Provide your order number

• Include clear photos of the item and packaging

• Email our support team with details of the issue

Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit where applicable.

Non-Refundable Situations sued for:

• Buyer’s remorse

• Incorrect address provided at checkout

• Orders delayed due to carrier issues

• Products opened, used, or tampered with

• Failure to follow usage instructions

• Orders seized or restricted due to local laws

Customers are responsible for understanding and complying with all local regulations before ordering.

Order Cancellations

Orders may only be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled or refunded.

Shipping Responsibility

Once an order has been handed over to the carrier:

• We are not responsible for delays, loss, or damage c

• We are not responsible for delays, loss, aused by the carrier

• Tracking information is provided when available

Please ensure your shipping address is accurate before completing checkout.

Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes may result in:

• Order suspension

• Account restrictions

• Loss of future purchasing privileges

We encourage customers to contact us directly to resolve any issues.